Dynamics 365 Customer Service

Guide agents towards optimal results.

Intelligent automation dynamically guides agents to take the right actions by generating relevant information exactly when they need it through a single interface.

Personalize service with a complete view of the customer .

Deliver value at every touch point. A 360-degree view of each customer's journey allows agents to anticipate needs and personalize every interaction.

Empower agents with AI customer service assistants

Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make intelligent recommendations. Dynamics 365 business central

Dynamics 365 Finance